The Horrors at the Guwahati LGBI Airport!

Aberrations do occur, in any field of activity or operation or management, the airport operations mid-air or at ground level being no exceptions. But unfortunately, such aberrations seem to be the rule at the Guwahati LGBI Airport, even after a complete revamp of the busiest airport of North East India that was done by one of the top-rated industrialists of the    country. As fairly regular passengers over the years in the domestic air routes to Guwahati we’d experienced or had witnessed such aberrations, the horrors, regularly too at this airport, occurring mostly at the Security zone. No doubt, security is the topmost priority in our insurgency-infested country; but there are justifiable ways of doing it and not going berserk and nearly attacking/harassing/shaming normal passengers. The security forces should possess some level of intelligence to be able to detect suspicious passengers instead of intimidating every Tom, Dick and Harry. There have been some news reports about such horrors happening to legitimately normal passengers having full records at the hands of the governments; but many stories never come out as most people prefer not to speak about their shame in public. Such horrors remind us of the ‘security tortures’ in the US airports following the 9/11 terrorist strikes, although our country hasn’t been experiencing terror activities in recent years. So, is this because of the hate-laden country where anyone of any background at any public arena could suddenly burst out with bizarre acts of violence?

The Security zone of the airport looks just fine with a full-women team managing and screening women passengers. But unfortunately, despite being of the same ilk as their passengers they fail abysmally to understand the kind of the basic necessities they all carry while traveling—like the minimal cosmetics, mobiles and accessories, vanity bags and purses and so on which are items permitted by the airlines. The all-women young team doesn’t seem to understand, anyway. We came to know the story of an elderly woman who was subjected to mental and physical torture in the name of ‘Security’.

First, she was nearly stripped inside the ‘examination’ cabin as one of the bright Security ladies ran her hands all over her body. At the lower belly of the 60+ woman she felt a lump which could’ve have been any harmless fat accumulation or a harmless hernia or rather tragically some malignant tumor that the woman herself was not aware. However, the smart young girl in dazzling uniform thought the lump could conceal some metallic device or even a bomb! Her loyalty to the highest possible standards of safety made her nearly strip the woman. She relented only when the woman burst into tears as her feeble protests had no impact on the ‘examiner’ and she, fortunately, didn’t turn into an ‘executioner’ conducting a possible surgery on the spot.  

Second, after being let out of the torture chamber the elderly woman discovered that her vanity bag was kept aside as obviously found suspicious by the diligent members of the team. As she approached another bright member of the team picked up the bag and turned it upside down pouring all the apparently mundane items on the desk. As the elderly woman stood aghast one more team-lady joined the other in rummaging through the items: they found the innocuous pin that is used to push out the simcard-tray of the mobile very suspicious, perhaps thinking that the pin could trigger some bomb somewhere; they took extraordinary interest in the cosmetic items; they then discovered a normal nail-cutter and threw it unceremoniously into their own dustbin; they also found a tiny purse containing notes and coins and dexterously counted out all of it, for reasons they only knew; they also found another tiny plastic cover having credit/debit cards and checked each one meticulously; and they objected to everything they found.

They demanded the elderly woman show her ID cards to which the exasperated woman strongly objected. Those cards were already checked and why at all she should show those here, she asked. What was her crime, she wanted to know. By then the elderly woman’s husband, on the wrong side of sixty, distraught by the unusual delay joined her and warned her that they could miss the boarding. As he began to understand the goings-on he started shouting in desperation asking were there instructions to harass passengers selectively and if they thought that all ID cards could be easily forged. One of the ‘examiners’ then proceeded to her table and started jotting down notes as if she made her observations to be forwarded to her high command. And finally, they allowed the elderly lady to proceed. One of them even offered to give back the nail-cutter which the woman refused stoutly asking them to use it. The woman needed another ten minutes to put all the scattered items back into her bag.

And that was not the end. Air India made it still worse for the senior citizen duo. The couple hurried to the boarding counter and found a long queue.  The display showed that the flight was on time. So, they joined the queue and waited and waited and waited. More than half an hour elapsed with the Airline still not announcing a delay, sticking to the same scheduled time and expected time of departure. Already tired from their previous torture the elderly couple’s knees began aching. There were only limited chairs available most of which were occupied by young guys who looked very energetic, but seemingly in extreme need of rest and care themselves. It was a very hot day and the central AC was either not functioning or kept at very low levels. Perhaps one more noble initiative for the objective of conservation of energy! However, it only added to the sorry plight of the hapless couple. The old couple still couldn’t afford to leave the queue in search of some vacant chairs, for the Airline already sounded the warning that boarding counter would close 25 minutes before departure.

Finally, the display sign claimed ‘Boarding Gate Open’. Even after that, the gate remained closed for another ten minutes with the smart executives hopping in and out of the boarding counter as if they were the busiest souls in the world. It turned out to be a delay of nearly an hour, but still not announced or acknowledged or apologized for. The couple only got a text message from the Airline regretting a change of the boarding gate when there was none.

We don’t know how many more stories of such horrors are waiting to be told. In the name of what that we’re made to suffer like this? Security and safety of the nation? Well, first learn treating the rightful citizens as rightful citizens and then talk of their safety. More importantly, learn respecting the senior citizens most of whom are definitely not terrorists. All of the good citizens deserve better than this.