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Commotion at a Durga Puja!
SBI: Structural Rigidities That Refuse to Leave the System?
Quite a few years back my
wife and I had applied for a home loan. Thanks to our branch along with the
loan-sanctioning RACPC office of that metro city the process had been very
friendly and hurdles-free. The loan being sanctioned the EMIs began to be
deducted from my salary/savings account every month. The lady bank executive
concerned also took pains to explain to us that the initial EMIs would be much
higher and then from a year or so later it’d be reduced and stabilized. Of course,
the ‘systemic’ text messages/emails/even phone calls came to every month urging
me to pay on time as if the bank were blissfully unaware of the automatic
deductions!
One fateful morning,
after about three years of paying the EMIs, I found that the deduction for that
month didn’t happen. It was perplexing, for there was absolutely no intimation
to that effect. Instead of phoning the branch immediately I decided to wait for
the bank’s intimations which I was sure would come sooner than later. One text
message did come a few days later; but that only managed to worsen my
confusion.
The text message stated
that about a hundred bucks was pending in my home loan outstanding which needed
to be paid immediately, else it was going to adversely affect my credit score.
So, I logged in to my net-banking page and tried to transfer the paltry amount
to the home loan account. To my horror the payment was not accepted. I tried
again and again for days with the same adamant result. I phoned up my branch
and after a seeming eternity of endless ringing one employee told me that the
branch had no information about that and asked me to contact the RACPC office.
I couldn’t do that because I had no telephone number of the concerned officer
there. As I was out of town during that period I asked a friend of mine to go
there and inquire. The friend obliged me, but said that no officer or clerk
there could give him the required update.
So, the text messages
kept on coming month after month and I kept on failing to transfer that hundred
bucks. I was at my wit’s end. I wondered why the largest bank of India would
thus go on crying for that hundred bucks instead of simply deducting it from my
linked savings account or allowing me to transfer! Finally, not knowing what
was the best course to resort to, I decided to courier a cheque of that fateful
hundred bucks addressed to the RACPC to my friend asking him to personally hand
over that at the office. He obliged me again, but informed me that the bank
clerk refused to accept that cheque too.
Feeling sorry for my predicament
which was absolutely for no fault of mine, the friend decided to tap all his
sources in the bank and finally, someone asked him to go to a particular
officer hidden at a desk somewhere in the labyrinth of the RACPC complex. That
officer gave the monumental verdict we waited so desperately for: the said home
loan account had stopped functioning because the concerned builder failed to
complete the construction for the next phase and therefore the funds to be paid
to him had been withheld, and that we needed to close the said account if we
thought there was no hope of the housing project progressing further.
I was astounded. Why was
this simple information not conveyed to me? Why were my transfers/payments not
accepted? Why was that meagre amount not deducted from my linked savings
account? And indeed, the supposed non-payment of the ‘EMIs’ (read 100 rupees) over
the months did reduce my credit score substantially! The credit score page
still reflects those ‘lapses’ to the SBI home loan! It’s another matter that
eventually I went to the RACPC office along with my wife and friend and closed
the account permanently, and finally, the ‘debt’ of hundred bucks was cleared! It’s
also altogether a different matter that we lost our hard-earned money to the
builder who had no inclination to compensate! But the questions for SBI remain!
If these are not the rickety ancient rules or structural rigidities that refuse
to leave the digitalized system alone then what are they?
More recently, I accepted
the SBI’s offer of a pre-approved personal loan to tide over a temporary
crisis. Everything was done on my net-banking page—the amount, the tenure, the
immediate disbursement, the EMIs and the automatic deductions every month. I
was really happy with the convenience of the process and tried to forget the
previous unsavoury experience! I think I had read all the terms and conditions
associated with the loan properly and thus I was sure I couldn’t find the
clause that ‘partial pre-payment of the personal loan not allowed’, unlike most
private banks.
Therefore, one fateful
morning when I found that I had some surplus funds, I decided to pre-pay a
substantial part of the total outstanding so that I’d enjoy a reduced burden of
repayment for the remaining period. I realized my mistake right after the
transaction which was seamlessly accepted, unlike the peculiar previous
instance of the hundred bucks refused again and again and again.
Absolutely nothing
happened to the EMIs, although the outstanding amount got reduced considerably
with the tenure remaining the same! The same amount continued to be deducted from
my linked account as before. And as I feared the obvious scenario emerged
eventually.
The day came when the EMI
amount became bigger than the outstanding amount! Therefore, the monthly deductions
stopped! This time the text message said that the remaining amount needed to be
paid immediately for which a branch visit was mandatory.
My anger made me call up
one higher SBI officer I knew for a long time and let him know of the issues. The
higher officer must’ve issued some instructions to the branch manager; but instead
of helping me out the manager put a freeze on that modified deposit account
which made me realize the obvious! So, when I finally had to visit the branch
to accomplish the pending hassles I noticed a palpable stiffness in the manager’s
attitude while attending to me.
I think a revamp of the
SBI’s digital banking system to rid it of the archaic rules would help the
accountholders immensely. Thanks to the rigidities I incurred personal losses
on at least two counts: first, the erosion in my credit score; and second, the
apparent loss in my long good standing with the bank branch which would result
obviously in debarring me from the bank’s periodic beneficial offers relevant
for me. For absolutely no fault of mine!
With Angst and Anger Toward None!
The AI of Old Things!
Hey mate! Where are you now?" His voice was high-pitch and sort of amused.
Mitali: The Trauma of Losing a Sibling
Maybe all my
reassurances to Mainu and her two bright and caring sons, Sagarneel and
Akashneel, about my supposed consultations with various doctors I knew who gave
the opinion that Ovarian Cancer was the least-risk cancer unless the disease
advanced to stage-3 or 4, were equally superficial and made up.
No, all my
allegations against my apparently helpless self are not true. I believed in
every word I uttered and in every gesture I made. For I had Hope. Yes, I hoped
for the best throughout Mainu’s fight and sufferings. Even when I was shocked
beyond words along with all in the family when in just about a month since the
first symptoms and the diagnosis her tumour grew incredibly fast almost
reaching the stage-3, so that the Delhi doctors who suggested an immediate
removal surgery had to resort to sessions of Chemotherapy to shrink it first.
My helpless state fumed in anger and frustration over the delay. But I still
believed in Hope—she’s going to get well.
And my
optimism that could very well have been a cover to hide my tortured self in,
seemed to have been rewarded, because after the surgery and the Chemo sessions
my open-hearted courageous sibling took the doctors’ permission to go through her
elder son Sagarneel’s marriage as she had planned months before her diagnosis,
of course, not in the elaborate way she planned previously. My Hope soared as
we saw my Braveheart sister going spiritedly through all the chores of
preparations organisation and celebrations. It was like any other marriage, in
every possible detail. I admired her all the time as we attended the ceremony
in Guwahati, although she looked thin and a bit emaciated she never allowed it
to affect the celebrations in any way. Daughter-in-law Mayuri entered the
family and joined wholeheartedly with the two sons in doing anything possible
on earth to help her and save her.
During most
of the year 2023 I could stick successfully to my Hope, for Mainu had been more
or less normal attending to her duties in the school she founded and other
social mixing, helping others and her Chemo sessions continued, every session
tiring her and incapacitating her for a few days. In October that year we
worked together in organizing the biennial Translation Award function held in
memory of our father Author Amulya Kumar Chakravarty. She worked
wholeheartedly, not showing any discomfort in the effort.
However, the
demon named Cancer had other designs. Early next year, that is 2024, the
demonic tumour came back with a vengeance. As her cancer had reached stage-3
the treating doctors indicated a 90% chance of recurrence. With her apparent
recovery all in the family hoped that she’d defeat the demon ultimately.
Maintaining a brutal frankness and honesty Mainu had always been an active
participant in a WhatsApp group that was started for the all the medical
updates. In January, 2024 Mainu herself posted on this group about the relapse that
left us shattered and depressed. Her post read like this: ‘Medical reports are
not very good. The disease has progressed and spread. Will have to change the
treatment plan now. Will be in Delhi for a few days to finalize the treatment
plan and get a few tests and procedures done. Then will continue in Guwahati.’
Her courage
and confidence helped me a great deal to stick to my Hope. Chemo sessions
continued and stent surgeries were made now and then to bypass the persisting
tumour. To shrink it to a medically manageable size a radiation course was
suggested by the Delhi team, to possibly give her relief from pain in the lower
abdomen and urinary issues, and Mainu agreed to undergo in a Guwahati hospital.
Unfortunately, the radiation course given in August 2024 led to a process of
increasing deterioration in her wellbeing with its side-effects taking control
of her body and thus effecting the imbalances in her bodily parameters. As her body
became very weak further sessions of Chemotherapy were no longer possible. But
I didn’t give up Hope in my brave sister.
In January
2025 her younger son Akashneel posted in the group: ‘[1/6, 10:41] Akashneel
Peu: Yesterday health deteriorated a little with extreme fatigue, tiredness and
loss of appetite. Had to admit her last night at ICU of Health City, Guwahati
for proper care. Will be shifting to room today probably depending on
availability
[1/6, 11:51] Akashneel Peu: Dr Smita came to visit at ICU. Said there was
severe electrolyte imbalance hence the fatigue and tiredness. Said will shift
her to cabin when available and recovery will be done in 3-4 days.’
But she never
recovered even as I refused to give up Hope. Shortly Mainu developed serious
bowl obstructions and when sepsis was suspected she was again taken to Delhi
for a major surgery called Ileostomy. Just a few days after the surgery when
she was far from fit Mainu insisted on to be taken home, perhaps she knew her
time was getting shorter and she wanted to complete many a task that she
planned. She was shifted to Guwahati and she was seriously ill now—totally
bed-ridden and unable to even sit up on bed. As the greatest hammer blow
Akashneel informed me that there were no avenues for further treatment now.
We visited
Mainu in her Guwahati home on 17th February, 2025. She was lying
there on her bed—all bones and skin now, her bodyweight had reduced to an
extreme low. There were close relatives and in-laws attending to her, apart
from a young girl as a paramedical attendant. We sat beside her bed and
conversed. Yes, my Braveheart was still spirited and articulate. In fact,
throughout the period since 2022 her voice was always strong and resonant every
time I phoned her. Maybe this contributed to my optimistic expectations greatly.
My Hope got
another lease of life when to a query she replied that she was feeling hungry
and was able to take bits of normal food since yesterday. So I sincerely
believed in what I said, that if she went on taking normal food for a few days
more she could regain some lost weight in which case she could just be
physically fit for the pending Chemo sessions. Her two sons nodded in
agreement; however, I felt they were far from being convinced. They seemed to
know it very well that I didn’t or rather didn’t want to know. Mainu loved her
sons and believed in them unconditionally. Often spelling out proudly what
they’ve been doing and sacrificing for her sake. No doubt about that. They’ve done everything
possible on earth to save her or at least to help relieve her unbearable pain.
Sagarneel who had a successful career in the US came back to India to be with
her and Akashneel never failed her in being around in times of need while
pursuing his intended career in the Indian civil services In fact, he appeared
for his first UPSC exam in 2020, just after the catastrophic tragedy of their
father Dr. Aswini Kumar Sarma’s sudden demise. And then her mother’s crisis;
but strong-willed and hardworking as he is, he never allowed himself to be
derailed by emotion, and last year he cracked the UPSC by getting a Group-A
allied service with Mainu being the first to announce it in the group.
On 3rd
March this year I got a message from Akashneel informing me of Mainu’s
admission in the emergency ward and then at the ICU, after her haemoglobin and
pressure fell to critically low levels. All tests were done the next day and on
5th March when I called up Sagarneel he informed me that Mainu’s
parameters were normal now and at that moment she was being taken for the Pet
Scan to know the status of the tumour after which she was to be shifted to the
cabin. My dwindling Hope surged up again and I spent the day in relative
comfort, retiring to bed somewhat relaxed. And then around 4.30 am Sagarneel told
me about the end in a shaken voice, shattering all my hope and mercilessly
taking my beloved sibling away.
I realize now
that my Hope has never been real, but only a cover to shelter my wounded soul
in and trying to manage my sufferings. Even while managing my sufferings by
moving on with my normal work, meeting friends, attending ceremonies or having
a good dish my wounded soul often pulled me up as if saying ‘how could you do
that, brute, while your own sister is suffering so much’. Yes, losing a sibling
is one of the most terrible things in life, like losing a husband or wife, a parent or any member
of the blood family for that matter. Every family has a powerful bloodline that
does connect every member whether they want it or not, it has a history and a
bonding running through generations and any death in the line creates a void
that remains forever, never allowing any ‘healing’, but only leaves the option
of managing the pain. The experience becomes traumatic if the death of a
sibling has itself been tragic and untimely, and most importantly if the
sibling is younger in age. In our childhood days we knew that our father had a
younger brother who died at a very young age and it created a void that never
got healed up in spite of the six younger sisters who followed. We the children
too grieved for him even without knowing how he looked and missing out a
possible paternal uncle for us.
The profound
grief that follows the death of a sibling is universal. We have it everywhere,
at home and away, and being a writer myself I’m more prone to find out a few, among many, famous
writers-poets who suffered similarly. Legendary poet-lyricist-composer Parvati
Prasad lost his elder sister in an untimely manner and shed profuse tears in an
immortal song while another legendary writer-poet-composer-playwright Bauli
Kavi Kamalananda Bhattacharyya lost his youngest brother in prime to a sudden
illness and penned and sang various writings and immortal songs. These songs
turn the eyes of even perfect strangers moist even now. The Bronte sisters lost
siblings one after the other and created classics like ‘Wuthering Heights’ by
Emily Bronte and ‘Jane Eyre’ by Charlotte Bronte. Virginia Woolf who had lost
both parents and a sibling brother had manic depressive phases, but still
created several famous novels in-between. Franz Kafka and Edgar Allan Poe also
had similar traumas and their experiences got reflected amply in their short
stories and novels of mystic gloom.
The purpose
of citing these examples is to emphasize on ‘managing a trauma’, particularly
for people who are not writers or artistes. My eldest maternal uncle died at 48
in a tragic accident, and it created havoc in his siblings—two younger
brothers, three elder sisters and two younger sisters—with four of them dying
of cardiac-related issues and two others developing cardiac issues. It is more
or less known that deaths of siblings do create mental health and myocardial
infarction issues through unmanaged trauma. We must be careful—we know it’ll
never heal, but we can take necessary steps so that it doesn’t continue to traumatize
us.
Today, the 6th of April, marks the first month after the tragic passing away of Mitali. We join Sagarneel, Mayuri and Akashneel along with their kin and friends to offer prayers for the eternal bliss of our Braveheart sister/daughter/mother/daughter-in-law/teacher/compassionate leader Mainu.
The Elected Protector!
An impeached, convicted, arrested, corrupt, foul-mouthed and a perverted racist criminal has been elected with a landslide to the highest post. And they call him the Protector who would soon make the most advanced superpower country of the world great again! It's not that a seemingly deserving woman and her party have been rejected; it's rather wanting the country to be great again by accepting the Protector.
So then, the Protector is all set to rebuild the country, in active collusion with a handful of unscrupulous squillionaires, billionaires, greedy business tycoons and more of the same ilk. And how would the discerning voters expect them to deliver the goods? Well, by protecting their country from the other infiltrating races of earth; by protecting their jobs; by making the guns available aplenty so that law can be righteously taken into the right hands; by subjugating the women folks by showing them where they rightfully belong; by helping the super rich to amass more wealth; by making education rightfully retrograde; by reversing the climate change progress as if the Protector himself actually controlled the universe; and perhaps by mobilizing all the righteous leaders of planet earth together in the right way to usher in the right kind of changes so badly needed. Right?
Check! Check! Breakfast Testing!
So, what the hell does ‘breakfast’ mean? Such a question would make
anyone angry and annoyed, obviously. But I still wanted the answers, realizing
the conflict raging inside me which was so immensely capable of making me
disoriented and lost. I searched up the internet for the meaning or possible applications
of the word ‘breakfast’. The explanations confirmed more or less fully my
understanding of the word: that it means a morning meal or the first meal of the
day; that it means the same if we split up the word into ‘break’ and ‘fast’—‘breaking’
the ‘fast’ meaning normally we retire to bed having our supper and don’t get up
in the middle of the night to meddle with the cold sausages in the fridge which
means further that while sleeping we rather biologically launch ourselves into
a night-long fast that is not eating or drinking anything unless in an
emergency and thus get up in the morning to break our fast.
Foodies, dieticians and all of that ilk alike emphasize the importance of
this first meal of the day, and how balanced and nutritious it must always be. A
few generous souls of the net also explain further that people may take similar
foods like that in their breakfast anytime in the afternoon or in the evening
too. But they normally call it afternoon or evening snacks and would never call
it breakfast. I think nobody would ever say “I have eaten my breakfast in the
evening” unless, of course, extraneous circumstances forced him/her to remain empty-stomach
throughout the day!
Okay! Perhaps I will have to give another concession or make an exception
in a country like India where fasting is very common among the population, due
to reasons of religiosity, spirituality, ritualistic customization or simply dieting.
Therefore, in cases like these they may be on fast not only during the night-slumber,
but also during the whole day, and ideally, they’d break their fast with a
sumptuous meal in the evening/night. But even then, they’d not call it breakfast
or morning meal; they’d call it the fast-breaking meal. Besides, like breakfast
it can’t be the first meal of the day, because most of them continue to drink
and take fasting items like fruits, salad and other non-rice and non-roti dishes
cooked without oil and masala. I think we don’t need to state that some of the
blissfully fasting souls end up eating more during the ‘fasting’ hours. In any
case, as the experts confirm, if you take your first meal before sunrise you
can call it early breakfast and if you take it after 10-11am you can call it a
late breakfast, and that breakfast can never be later than ‘lunch’ under any
circumstances.
However, those two instances I aforementioned belied and defied all such
explanations, perceptions and convictions.
In the first incident I received an invitation to an evening local event the
schedule of which said ‘breakfast’ at the end of the program. I laughed over it
and dearly wanted to say to the organizing secretary ‘I really enjoyed the menu
of the breakfast!’ which I didn’t finally say lest it would hurt their feelings
whatever those could be.
As I indicated earlier, the second incident was of a more serious nature.
A septuagenarian neighbor visited us in that evening, just about five days
after the first incident. He was telling us about how satisfying was the felicitation
given to him for the release of his first book.
“The program started around 4 o’clock. There were lots of presentations,
lectures including mine, musical interludes and prayers for his good health and
the wellbeing of the whole neighborhood! It continued till about 6 o’clock. After
that there were informal meetups, photo sessions, selfies and all that. Finally,
we had our breakfast at 7 and left the venue shortly thereafter. It took us nearly
three hours to reach home due to traffic…” he paused as I, confused,
interjected.
“So, you stayed there overnight?”
“No, we left the same day as I just told you! We got home after 10 o’clock!”
“But the program was in the afternoon, no?”
“Yes, right!”
I gave it up looking helplessly at my wife. She gave me a reassuring look that seemed to say what she did say later. Perceptions, huh? And then my frantic search began!
Amusing Superstitions in Watching Cricket!
The first and foremost belief/superstition/prejudice was: based on circumstantial
evidence we were of the firm opinion that when India were batting, the moment
we got up from our seat and went out for some time or even went for a leak very
much inside home one or two Indian wickets fell invariably—we cursing ourselves
for the indiscretion while coming back to watch the horrid results. This ‘belief’
began to act so severely in our minds that we sat stuck to our seats till India
finished their innings—in the process holding up biological needs, ignoring
mother’s directives and other related issues that never failed to cause a lot
of irritation around. However, we were sure that such ‘waves of irritation’,
though essentially negative in nature, were not going to impact our batsmen
adversely. And exactly the opposite was true, again based on ‘forensic’ evidence,
when the opposition was batting—meaning if we sat stuck as in the Indian
innings no wicket would ever fall and if we got up for a break one/two wickets fell
invariably. So, during those periods we used to move around like free birds!
Although I don’t know much about astrology or astronomy and less about
numerology, the numbers began to dominate our beliefs/superstitions/prejudices
at a later stage, and unfortunately that streak still continues, at least in my
personal case, notwithstanding the momentous fact that by now I am an ‘elderly,
wise and experienced’ individual! How do we get the ‘concepts’ about all those
special numbers? Well, maybe we’re influenced by some elaboration, talks,
discussions or internet ‘insights’ over the years! For example, the number 13
is always beheld as the unluckiest number, even though numerology may say a lot
of good things about it.
My ‘forensic’ evidence always shows that whenever an India batsman,
particularly in case of the stalwarts like Virat or Rohit (not to speak of the
greats of yore), reaches the individual score of 13 he succumbs to that piece
of sheer bad luck, most often than not! It applies to the team score too, in
fact, all other numbers that I’m going to talk about apply to both individual
and team scores and that of the opposition players/teams as well. While I sit
on as if thunderstruck when my favorite player fails to evade number 13, I sit
up with delirious anticipation when players of the opposition do so! As per my ‘evidence’
the number 63 and 111 are even more dangerous and near-fatal! When a cricketer
or his team reaches 63 some great tragedy is about to befall them, its effect being
more ominous if he or the team stays on that score for one or two balls more or
till the next over. Ditto for the number 111! And when both the episodes of 63
and 111 happen for a team, that team is bound to lose the match, as per my evidence
again! And these are applicable for all playing teams.
You’d hardly believe me that once in a holy place I refused to take a
very nice double-room offered by a good hotel, because the room bore the 111
number! And I caused undue hardship to my poor wife as she had to trudge along
with me in search of a new hotel! But what to do? Maybe I thus prevented some absolutely
hazardous bit of misfortune befalling us both if I had okayed the room. I know
this much that astrology always suggest measures to get rid of probable
misfortune and like the protective spirits/angels who are always with us to
safeguard our journey of life as against the evil ones that want to harm us at
every possible excuse. Such ‘Good Vs Evil’ battles are being constantly fought over
every one of us like a balancing act, including the cricketers that some of
them of their teams may be enabled to escape from the numbers as mentioned.
Although I cannot help but being number-conscious I don’t capsize to
their hold of my mind, and I always hope for a clean way out. Now, number 4 is
considered to be influenced by Rahu, number 7 by Ketu or number 8 is supposed
to be governed by Saturn and the summation of numbers that result in these
numbers; but they don’t always harm you, they may in fact do tremendous good to
you if you happen to be looked upon favorably by the concerned planets. I don’t
want to go for more explanations or justification or whatever. The moot point
is that these number games or most of the superstitious beliefs we hold as far
as cricket is concerned are always amusing and even humorous. Besides, who has
the time nowadays to sit glued to TV sets (or even head-phoned mobiles for that
matter)! Because you have to work, nah? Our cricketers earn millions of bucks
all the time, and this obvious fact makes us lesser mortals work harder, right?
So, as I mentioned I was amused that day by those memories. You should be too!
Two Drivers with Nothing in Common!
We
had to catch a late-night flight. As usual we, I and my wife, both elderly and I
a senior citizen, had to somehow drag and carry our bags and heavy suitcases
down the stairs round to the street corner where the cab was supposed to pick
us up, because we didn’t want to wait for eternity for ‘help’, and we didn’t
mind that at all out of experience! In that laborious process the cab driver
called saying he was already on location and insisted that that was the right location
despite my pointing out that the location was shown very clearly on the app. The
driver’s tone was very casual, indifferent and bereft of human emotions. Anyway,
he was at last persuaded to proceed to the location that we reached painstakingly.
The
cab stopped beside us. The driver sat like a statue in his seat and the only
movement he made was to open the boot for us. We really struggled to load the things
inside the narrow boot. It was very hard for me as I had to lift the heaviest
suitcase with both my hands and then adjust it inside. Well, I assured myself,
the driver was just one of the multiplying ‘casual’ community and there was
absolutely no point expecting help from him nor finding fault with him. Finally,
getting ourselves installed inside he did the favor of driving us toward the
destination; however, he did it casually and carelessly too, narrowly averting
a bump into a vehicle in front on the way. Ditto was his behavior at the airport.
In fact, he wanted to abandon us at the first gate he found even though the
right gate was also recorded on the app. After delivering us at the right gate on
my insistence he sat on like a statue, apart from opening the boot again. Fearing
the driver would run away once I settle the fare then and there, I immediately
alighted from the cab and looked for a trolley first. Then, again that laboriously
process of unloading the boot and loading the trolley. After we finished doing that,
I made the payment. All the time the driver sat in his driving seat.
Reaching
the destination airport I again booked an app cab and waited in the allotted
alley. Sighting the cab at a distance I motioned the driver to come up to the
place where we stood which the driver did promptly. And then the driver not only
opened the boot but also left his seat to help us load, to our hearts’ content
and gratification. All the way he talked in a very friendly and homely way,
informing us of the weather in the city and the changes that have been taking
place of late. Arriving at our residence the driver again left his seat and
helped us unload and carry the luggage up to the steps. He waited till we
entered the building, and only then he drove away. I waved him a loving goodbye.
It’s
indeed a solace that at the time when our Planet Earth seems to racing into the
thick of a torrid and very uncertain future the good souls, indeed a raging
minority, are still not drying up entirely.
(I was happy to find Blogger is taking the intended photos again when I checked out the last time. Hope it stays that way so that I get encouraged to be more regular with my posts. Nowadays without even photos, the videos are the buzzword, post are going to attract even a stray reader!)
The Modern Tarakasur on the Ola Grounds!
In the City of
Joy, Kolkata, enthusiastic people start visiting the Durga Puja pandals (what
they call ‘Thakur dekha’) from the
very next day of Mahalaya, that is, from the first day of the Devi Paksha—the
illuminated phase of the Moon when Goddess Durga descends on earth—as and when the Pujas get inaugurated or opened
with the idols installed. They do it because of the wish to visit as many Pujas
as possible and to avoid the impossible rush of crowds that start visiting in
millions when thousands of Pujas are open across the city, particularly during
the actual Puja days. Most people prefer taking the public transport and walk
miles for the pleasure as they love doing that enjoying binge eating amid the
crowds of devotees or revelers. But some others, perhaps due to increasing age
or illness or to make the experience comfortable, hire drivers for their own
vehicles or hire cabs for the whole of the day or the whole of the night and
have hectic bouts of pandal hopping.
Our
protagonists, Pinakpani and Paroma, an elderly couple whose two daughters are
married off and the only son is working in a different city, decided to hire an
Ola cab for the maximum allowed duration of 10 hours and planned to move out in
the early afternoon and enjoy till late night. The cab driver called them half
an hour before the booked time and arrived at the right time to pick them up.
Pinakpani found the bearded and tall young driver amiable enough and also
knowledgeable in regard to the Pujas that are already open for the public and
the myriad routes connecting those.
Pinakpani told
the driver to go a famous Puja at the farthest northern end of the city so that
they could visit all other pandals while coming back. The journey thus was to
continue for nearly an hour. After a few minutes calls started coming to the
driver’s mobile phone, and slowly and steadily he got visibly upset, raising
his voice, but never rejecting the calls. What Pinakpani and Paroma could
understand was that he was talking to his elder brother and there were some
family issues. Pinakpani got irritated when the driver was plain shouting into
his phone, and curtly told him to shut up and concentrate on driving, also
pointing out that the police could haul him up anytime. The driver agreed,
reluctantly and gloomily though.
The rest of the
journey was quiet. They got dropped near the entry gate of the Puja and the cab
left, the driver instructing them to call him up ten minutes before they were
to be picked up and that he’d tell them where exactly to wait.
Pinakpani and
Paroma had the bonus of beholding the famous Puja they never could visit before
along with a smaller one in the neighborhood. After taking tea they started
walking toward the exit to the main road. Pinakpani called up the driver who
asked them to wait for ten minutes at the landmark location he himself spelt
out.
And then all
hell broke loose. The driver kept on calling, telling them to wait there, and
at the next minute asked them to move a little toward the left or the right.
After doing all those unsavory exercises and still unable to sight the vehicle
the couple began feeling harassed even as the humid cloudy weather increased
their discomfort making them sweat profusely.
Nearly an hour
elapsed and the traffic congestion plus the deafening noise all around them
further heightened their unease.
Now Pinakpani
was in a boiling rage, shouting at the incessantly calling driver, throwing him
names and liberally using the foulest of abuses. Fearing for his health
Paroma took over command and taking his phone started negotiating with errant
driver. But to no avail. As Pinakpani walked away to a corner to have some
peace of mind Paroma, helpless now, requested the police guard on duty to talk
to the driver. The policeman obliged her and after speaking for about three
minutes gave her a few instructions. Accordingly, Paroma signaled Pinakpani to
accompany her to the designated spot.
In the meantime,
Pinakpani was searching for all options for help on the Ola App and finally
finding some space to write something about the issue he wrote a few lines
requesting them to cancel the trip and punish the villainous driver and sent
the message. But no reply came up.
They crossed the
traffic junction through an underground subway and moved to the bus stop, on
the same side of the road though. They had to move at a snail’s pace along the
crowded barricaded pavement as the public buses kept on coming, stopping at the
stop ahead and leaving. They were nearing an opening for boarding the buses
when they saw the driver hustling up to them from the opposite side. As he
began speaking to Pinakpani as if trying to explain how wrong both of them were
in not finding the location or him, our fuming protagonist motioned him to stop
and not dare touch his arms.
Without a word
they moved into the backseat and as the driver quietly got into his driving
seat Pinakpani wrote the destination of their home in the app. When there were
seven hours still left of their paid rental trip.
Paroma was
extremely unhappy when she found out that they were moving back home.
“How can you
trust this demon to again drop us at some Puja and vanish for hours? I’m
telling you; he’s doing this willfully…he needs to be home immediately to sort
out family matters and cannot afford to wait till midnight. So, he’s trying to
harass us out of it!” Pinakpani explained to her in a hushed tone.
“Then why are
you obliging him? We should make him toil harder for our money!” Paroma argued.
“But again, as I
told you, he’ll start doing the same, and maybe we’ll be able to see only one
Puja in the rest of the time. So, I want to cut short the trip so that he
suffers in terms of reduced payment."
For the rest of
the journey, it was all quiet inside the car.
Pinakpani gave
him the end OTP as they reached home. And he got another shock of unexpected
proportions. The bill is the same as when
booked. Not even four hours of the booked trip are spent and yet they’re being
charged the full fare for ten hours and hundred kilometers!
“You’re as bad a
devil as your goddamn company! No! I’ll not give you a single paisa; sort it
out with your company!” Pinakpani roared as he alighted from the car. He
checked his mobile and found an email from Ola waiting which promised some
action in response to his earlier message. He frantically started writing a
reply mail, narrating the injustice: both in terms of a villainous driver and
atrocious billing. As he was waiting for a reply from the company the driver,
in a surprisingly quiet mood, was standing by the other side of the vehicle and
talking over his phone. Finishing the call the driver spoke to Pinakpani, “I’m
calling over my brother here. You can talk it out with him.”
That worried
Pinakpani: he heard of many stories about physical scuffles between passengers
and Ola or Uber drivers some of which really turned ugly. Fearing for their
safety he enacted a dramatic act.
He took out the
notes from his shirt pocket and literally threw those over the roof of the car
to the driver and didn’t wait a second more. He motioned Paroma and started
walking toward their home. The driver who got about three hundred bucks more
than the fare ran after Paroma, trying to return the change. Pinakpani stopped
him delivering his punch line, “Have all of it, you sickening demon! Have a
feast! And Maa (Goddess Durga) is sure to punish you, remember that!”
The Refueling Conundrum!
In the first
incident in Mumbai the driver of an app cab nearly made us miss an important
meeting. The young driver looked okay and he was cruising the car nicely through
a fairly dense traffic. But suddenly, midway, drove into a petrol pump on his
left and joined a queue of around three-four vehicles. Completely taken by
surprise as I never remembered a similar incident in the financial capital, I demanded
him why. That stock answer came up promptly and I was agonized to find that he’d
joined a queue for CNG filling which I know takes a long time. So I couldn’t
help firing him right and left, but the young boy perfectly kept his composure,
making me feel silly even in the midst of my great temper. My wife, trying to
take control of the situation, prodded him softly as to why he didn’t inform at
the time of booking. The boy avoided answering by informing that he’d already
got his number and that it would not take much time now. After fifteen minutes
that seemed to be the longest of waits in my entire life, I could bear it no longer
and got out of the car banging the door shut. Pacing up to the road I started
dialing the organizers trying to do some damage control as there were a few
other participants in the meeting waiting. They agreed to a 30-minute window,
and finally we reached around 35 minutes late, 25 of which was caused by the
refueling googly.
In the second incident
the very next day we got late at the house of a friend we reunited with after long
years. When we finished our three-course supper, it was nearly midnight. The
app cab drivers were not responding and the aggregators focused on increasing
the fares by the second. Our responsible friend tried a new app on his mobile
and finally the car he booked arrived. Again, the driver was a young boy,
seemed hardly 20. However, he assured our friend that he’d take absolute care
of us and would deposit us home safe and sound. We took off.
The streets were
not exactly packed at that late hour, but the boy was driving at a snail’s pace.
Unable to hide her curiosity my wife asked him why he was not picking up speed.
And then only he dropped the bombshell: he was looking for a CNG filling
station as his fuel was dwindling fast! Not only that! The car might run out of
fuel anytime now and the responsible boy was very worried that his ‘uncle and aunty’
could get stranded in the middle of the night! This time I took a long sigh
and just leaned back on the seat, as if surrendering to fate.
The young driver
kept on stopping asking one and all, including the Zomato delivery boys, for
the way to the nearest CNG filling pump. They all did indeed give very painstaking
directions, but our lean and thin young gentleman couldn’t find any. And he constantly
kept up our tension by mentioning that ‘getting stranded’ bit. Finally I intervened
telling him to consult people of his ilk, that is to say, other drivers of
autorickshaws or cabs or taxis. Luckily, he found an autorickshaw by the side
of a road and accosted the driver: requesting him for the way in the most
urgent manner possible, of course, by mentioning what fate his dearest ‘uncle
and aunty’ could be heading for. I did my best to avoid meeting a supposedly
sympathetic stare from the autorickshaw driver; but he gave solid directions to
a gas station which was still some way off and nearer to our home. Fortunately,
the car engine did not go phut and the eager driver found the pump and could finally satiate the
urge of his cylinder, if not his.
We found it
perplexing that the boy still did neither brighten up nor increase the speed of
his vehicle. Again, my wife asked him why. In reply he asked her a very
pertinent question, “Do you know your way to your home?” More in store for
us! I thought bitterly. “Of course!” she replied. Then he disclosed that he
was an absolute stranger in the area and so was driving slow, and particularly avoiding
the flyovers, afraid where they’d eject him out.
For the rest of
the journey I took absolute command of directing him: the turns to take and which
flyovers to avoid and which ones to take. The young driver indeed delivered his
‘uncle and aunty’ home around 2 in the morning, delayed by at least an hour. I wanted
to give some sound pieces of advice. But what the heck! I’d not rather have
stock digitalized responses! Instead, I took the pledge of asking the driver if
he was going to refuel on the way, every time I’d happen to book a transport in
future anywhere and everywhere. However, we do fervently hope the refueling
virus do not spread far and wide and someone resourceful check its possible
progress. Or it still remains a conundrum!
Commotion at a Durga Puja!
The Durga Puja pandal was quiet in the morning hours, except for the occasional bursts of incantations from the priests, amplified by th...

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Maybe I lied to her when I used to reassure her that she was going to be alright and was going to resume her life in some measure of normalc...
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The Durga Puja pandal was quiet in the morning hours, except for the occasional bursts of incantations from the priests, amplified by th...
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The fair bright-faced boy with curly black hair, the sweet smile that never ceases to linger on his face and his eyes, his carefree ways a...