The Refueling Conundrum!

 

I don’t really know why they do it. Perhaps they too adhere to the belief or the superstition that when one prepares too well for something, nothing really happens. The autorickshaw or the cab drivers may thus think that when they fill their tanks or cylinders with fuel first thing in the morning and wait for the customers none would come up or that it would take the best part of the day for the first customer. Therefore, they may accede to a ‘Let’s fill up only after I get a customer’ kind of behavioral psychology. I’ve often been the victim of such driver-psychology exploits in the city of Guwahati—called the gateway of the North East region. Let it be the autorickshaws or even the app cabs, the drivers thereof would invariably move the vehicle into a petrol pump on the way thus severely impinging on my allotted time for the ride and then for the possible meetings or appointments to keep. Annoyance pumped up by inconvenience and anger would always take full possession of my hapless state of being. I thought this psychology was limited to the somewhat lazy and laidback city/region as mentioned; but to my consternation I discovered it spreading to other parts of the country, and more worryingly, even in the most professional city of Mumbai. Mind you, I’m not jumping to conclusions or generalizations. I’m more or less certain because it was not a random incident where the driver could’ve genuinely missed the refueling due to technical issues, it happened twice in two successive days, and in both occasions the drivers did not look apologetic at all as if they were used to that by-now-normalized procedure. And they stuck to that stock answer in an expressionless tone, “The pumps were closed!”

In the first incident in Mumbai the driver of an app cab nearly made us miss an important meeting. The young driver looked okay and he was cruising the car nicely through a fairly dense traffic. But suddenly, midway, drove into a petrol pump on his left and joined a queue of around three-four vehicles. Completely taken by surprise as I never remembered a similar incident in the financial capital, I demanded him why. That stock answer came up promptly and I was agonized to find that he’d joined a queue for CNG filling which I know takes a long time. So I couldn’t help firing him right and left, but the young boy perfectly kept his composure, making me feel silly even in the midst of my great temper. My wife, trying to take control of the situation, prodded him softly as to why he didn’t inform at the time of booking. The boy avoided answering by informing that he’d already got his number and that it would not take much time now. After fifteen minutes that seemed to be the longest of waits in my entire life, I could bear it no longer and got out of the car banging the door shut. Pacing up to the road I started dialing the organizers trying to do some damage control as there were a few other participants in the meeting waiting. They agreed to a 30-minute window, and finally we reached around 35 minutes late, 25 of which was caused by the refueling googly.

In the second incident the very next day we got late at the house of a friend we reunited with after long years. When we finished our three-course supper, it was nearly midnight. The app cab drivers were not responding and the aggregators focused on increasing the fares by the second. Our responsible friend tried a new app on his mobile and finally the car he booked arrived. Again, the driver was a young boy, seemed hardly 20. However, he assured our friend that he’d take absolute care of us and would deposit us home safe and sound. We took off.

The streets were not exactly packed at that late hour, but the boy was driving at a snail’s pace. Unable to hide her curiosity my wife asked him why he was not picking up speed. And then only he dropped the bombshell: he was looking for a CNG filling station as his fuel was dwindling fast! Not only that! The car might run out of fuel anytime now and the responsible boy was very worried that his ‘uncle and aunty’ could get stranded in the middle of the night! This time I took a long sigh and just leaned back on the seat, as if surrendering to fate.

The young driver kept on stopping asking one and all, including the Zomato delivery boys, for the way to the nearest CNG filling pump. They all did indeed give very painstaking directions, but our lean and thin young gentleman couldn’t find any. And he constantly kept up our tension by mentioning that ‘getting stranded’ bit. Finally I intervened telling him to consult people of his ilk, that is to say, other drivers of autorickshaws or cabs or taxis. Luckily, he found an autorickshaw by the side of a road and accosted the driver: requesting him for the way in the most urgent manner possible, of course, by mentioning what fate his dearest ‘uncle and aunty’ could be heading for. I did my best to avoid meeting a supposedly sympathetic stare from the autorickshaw driver; but he gave solid directions to a gas station which was still some way off and nearer to our home. Fortunately, the car engine did not go phut and the eager driver found the pump and could finally satiate the urge of his cylinder, if not his.

We found it perplexing that the boy still did neither brighten up nor increase the speed of his vehicle. Again, my wife asked him why. In reply he asked her a very pertinent question, “Do you know your way to your home?” More in store for us! I thought bitterly. “Of course!” she replied. Then he disclosed that he was an absolute stranger in the area and so was driving slow, and particularly avoiding the flyovers, afraid where they’d eject him out.

For the rest of the journey I took absolute command of directing him: the turns to take and which flyovers to avoid and which ones to take. The young driver indeed delivered his ‘uncle and aunty’ home around 2 in the morning, delayed by at least an hour. I wanted to give some sound pieces of advice. But what the heck! I’d not rather have stock digitalized responses! Instead, I took the pledge of asking the driver if he was going to refuel on the way, every time I’d happen to book a transport in future anywhere and everywhere. However, we do fervently hope the refueling virus do not spread far and wide and someone resourceful check its possible progress. Or it still remains a conundrum!