*
One fine morning as I
switched on my modest television set I got setup for an unpleasant surprise,
literally out of the blue! The message from the service provider, the Dataslay,
got fixated at the baseline of the screen, telling me that my monthly charges
of such and such amount are due in four days. Why! I paid an amount much higher
than the monthly charges less than a month back, and as per the text message,
sent by the service provider to my mobile phone immediately after the payment, my
due date was still about twenty days away.
I thought it was a
mistake which is likely to be rectified in the next two or three days,
definitely before the incorrect due date. This thought was in respect of the legendary
DATAs who, I persisted, couldn’t possibly cheat an insignificant but
regularly-paying customer over an utterly insignificant amount of about 200
rupees. But I was dreadfully wrong.
The baseline
notification refused to budge, and on the day before the recharge date to
prevent deactivation I had to ring up the Dataslay Helpline. I told the lady executive
my peculiar problem. To my horror, she didn’t know anything, in all her
articulated innocence! I couldn’t believe this: she must be having my account right
before her on the computer screen with all the details and the billing
statements for months or even years stored there! I repeated my issue telling
her to explain how on earth my monthly charges could suddenly increase by about
200 bucks without any new subscribed channels or packages or anything from my
side in the last few months. But she persisted with her innocence.
She said they were very
sorry for the inconvenience thus caused and would do everything possible so
that my account doesn’t get deactivated. She kept on asking me what was the
package or the extra channels I subscribed to which I told her to check on my
account right before her. But she preferred to ignore it. And then she not only
did offer an immediate solution but implemented it in an instant without giving
me any time to consider it: that my account is re-subscribed with the
economical basic package; that my monthly charges become less than the earlier
regular amount as, I understood later, all of my additionally subscribed
channels have disappeared; and that my new recharge date is in the coming two
days.
I got as brutally
surprised as I was horrified to watch the new notifications on my TV screen. The same
evening I sent them an email mentioning all the details and even copy-pasting
their previous text message after the payment I made last. The reply mail
informed me that I’d be contacted within the next twenty-four hours. At around
noontime next day, one male executive contacted me, again asking for the
details. Dear me! What details they want now! I just told him that I needed an
explanation as to how my monthly charges inexplicably increased
by 200 rupees. At last showing some concern he asked for a few minutes,
assuring me that he’d get back soon.
However, hours later a
lady executive called me, again asking me for the details. As I began by saying
she should be the best placed to know she cut the line. In the following three
hours there were two miscalls—I noticed that the calls were of extreme short
duration so that, perhaps, I didn’t have the time to answer. Exasperated now, I
embarked upon a frantic internet search for the top managers of Dataslay and
found one top manager whose email address was available. I sent a mail
detailing everything about the issue, including the response received so far.
Yet nothing happened.
Except for me finding another two miscalls the next day, again of extreme short
duration. In the evening I found another email asking me to give them an
alternative mobile number as if they were so very pained and pissed at not being
able to contact me. I decided to ignore that, somewhat resigned to fate now.
*
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