If you fly Air India out of the long-standing loyalty for the national airline or out of compulsion being employed by the Government of India you must be acutely aware of the ‘Regrets’ service. The deadliest manifestation of this ‘service’ comes usually in the dead of the night when you are desperate to get at least 2/3 hours’ sleep for your early morning flight and suddenly all sleep is robbed away most inhumanely making you wonder if you are going to reach your destination the next day at all. Once you are booked into one of the flights of Air India you cannot escape from this persistent service. For the period from one day before to minutes before the departure of the flight you will definitely get flooded with text messages on your mobile or emails announcing that ‘Air India Regrets Rescheduling of You Flight AI__ on ___ to ____ hours…’. The ‘Regrets’ content is very unpredictable with ‘regretted’ delays ranging from 20 minutes to over 5 hours. Short-term-delay ‘regrets’ get...
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