SBI: Structural Rigidities That Refuse to Leave the System?

The State Bank of India (SBI) has always been an active ingredient in our generational bloodstream—like in that of almost all of India’s state and central government employees and their families who have either salary accounts or pension accounts or deposit accounts or investment accounts or all the beneficiary accounts required by the governments to enjoy the benefits of various schemes. No doubt, the pressure on the bank has always been immense across the nooks and corners of the country, impacting the performances of the various branches. But the bank has been marching well with the digital developments over the years and for many of us the branch visits have been reduced to the minimum. Besides, the SBI’s net-banking site which is indeed a very secure and user-friendly, and the YONO App have done their bits to ease the hassles of the accountholders. However, despite the tremendous advancement of banking a few rickety old rules or diktats that we’d refer to as ‘structural rigidities’ still haunt the system and dilute many users’ otherwise seamless experience. As a loyal accountholder with SBI since the days of my father I’ve had my share of some nasty experiences that I intend to dwell upon here.

Quite a few years back my wife and I had applied for a home loan. Thanks to our branch along with the loan-sanctioning RACPC office of that metro city the process had been very friendly and hurdles-free. The loan being sanctioned the EMIs began to be deducted from my salary/savings account every month. The lady bank executive concerned also took pains to explain to us that the initial EMIs would be much higher and then from a year or so later it’d be reduced and stabilized. Of course, the ‘systemic’ text messages/emails/even phone calls came to every month urging me to pay on time as if the bank were blissfully unaware of the automatic deductions!

One fateful morning, after about three years of paying the EMIs, I found that the deduction for that month didn’t happen. It was perplexing, for there was absolutely no intimation to that effect. Instead of phoning the branch immediately I decided to wait for the bank’s intimations which I was sure would come sooner than later. One text message did come a few days later; but that only managed to worsen my confusion.

The text message stated that about a hundred bucks was pending in my home loan outstanding which needed to be paid immediately, else it was going to adversely affect my credit score. So, I logged in to my net-banking page and tried to transfer the paltry amount to the home loan account. To my horror the payment was not accepted. I tried again and again for days with the same adamant result. I phoned up my branch and after a seeming eternity of endless ringing one employee told me that the branch had no information about that and asked me to contact the RACPC office. I couldn’t do that because I had no telephone number of the concerned officer there. As I was out of town during that period I asked a friend of mine to go there and inquire. The friend obliged me, but said that no officer or clerk there could give him the required update.

So, the text messages kept on coming month after month and I kept on failing to transfer that hundred bucks. I was at my wit’s end. I wondered why the largest bank of India would thus go on crying for that hundred bucks instead of simply deducting it from my linked savings account or allowing me to transfer! Finally, not knowing what was the best course to resort to, I decided to courier a cheque of that fateful hundred bucks addressed to the RACPC to my friend asking him to personally hand over that at the office. He obliged me again, but informed me that the bank clerk refused to accept that cheque too.

Feeling sorry for my predicament which was absolutely for no fault of mine, the friend decided to tap all his sources in the bank and finally, someone asked him to go to a particular officer hidden at a desk somewhere in the labyrinth of the RACPC complex. That officer gave the monumental verdict we waited so desperately for: the said home loan account had stopped functioning because the concerned builder failed to complete the construction for the next phase and therefore the funds to be paid to him had been withheld, and that we needed to close the said account if we thought there was no hope of the housing project progressing further.

I was astounded. Why was this simple information not conveyed to me? Why were my transfers/payments not accepted? Why was that meagre amount not deducted from my linked savings account? And indeed, the supposed non-payment of the ‘EMIs’ (read 100 rupees) over the months did reduce my credit score substantially! The credit score page still reflects those ‘lapses’ to the SBI home loan! It’s another matter that eventually I went to the RACPC office along with my wife and friend and closed the account permanently, and finally, the ‘debt’ of hundred bucks was cleared! It’s also altogether a different matter that we lost our hard-earned money to the builder who had no inclination to compensate! But the questions for SBI remain! If these are not the rickety ancient rules or structural rigidities that refuse to leave the digitalized system alone then what are they?

More recently, I accepted the SBI’s offer of a pre-approved personal loan to tide over a temporary crisis. Everything was done on my net-banking page—the amount, the tenure, the immediate disbursement, the EMIs and the automatic deductions every month. I was really happy with the convenience of the process and tried to forget the previous unsavoury experience! I think I had read all the terms and conditions associated with the loan properly and thus I was sure I couldn’t find the clause that ‘partial pre-payment of the personal loan not allowed’, unlike most private banks.

Therefore, one fateful morning when I found that I had some surplus funds, I decided to pre-pay a substantial part of the total outstanding so that I’d enjoy a reduced burden of repayment for the remaining period. I realized my mistake right after the transaction which was seamlessly accepted, unlike the peculiar previous instance of the hundred bucks refused again and again and again.

Absolutely nothing happened to the EMIs, although the outstanding amount got reduced considerably with the tenure remaining the same! The same amount continued to be deducted from my linked account as before. And as I feared the obvious scenario emerged eventually.

The day came when the EMI amount became bigger than the outstanding amount! Therefore, the monthly deductions stopped! This time the text message said that the remaining amount needed to be paid immediately for which a branch visit was mandatory.

This time I got plain angry! Why force a senior citizen to visit the branch after all the bank’s efforts to minimize it and the sit-at-home comfort offered through their YONO App, and that everything about the said loan account was done online? There was another matter that also contributed to my indignation. A modified fixed deposit account I opened long back got reduced to less than ten thousand and therefore I put my maturity instructions clearly online to close that account; but despite that the branch decided to extend the account for two more years.

My anger made me call up one higher SBI officer I knew for a long time and let him know of the issues. The higher officer must’ve issued some instructions to the branch manager; but instead of helping me out the manager put a freeze on that modified deposit account which made me realize the obvious! So, when I finally had to visit the branch to accomplish the pending hassles I noticed a palpable stiffness in the manager’s attitude while attending to me.

I think a revamp of the SBI’s digital banking system to rid it of the archaic rules would help the accountholders immensely. Thanks to the rigidities I incurred personal losses on at least two counts: first, the erosion in my credit score; and second, the apparent loss in my long good standing with the bank branch which would result obviously in debarring me from the bank’s periodic beneficial offers relevant for me. For absolutely no fault of mine!

Ashish Warang: A Shocking Untimely Loss!

It's really heartbreaking that a powerful character actor should pass away at the age of just 55 while in prime as far the career goes or the huge promise of a lot more to come. Ashish Warang, an actor of Bollywood and the Marathi film industry, had suddenly passed away on Friday, the 5th of September, 2025. There was a total lack of clarity about his demise initially; only today his friends have come out with a statement that he had not been well for some time. First he had jaundice and although he'd recovered from the disease more complications followed in the next few months, finally leading to a cardiac arrest that proved fatal for the sturdy actor. 

Ashish Warang acted with most of the leading Bollywood stars in supporting roles--almost always as a cop. I immensely liked his performances; however, those were very brief roles which didn't linger on in my mind enough to enable me to associate his name with the roles. His face has been very familiar to me, but unfortunately, not his name. While I must take the blame for not doing enough research about him the media must also share the same for not highlighting performances of so many brilliant character artistes doing mostly cameos that still leave a palpable impact in the films concerned and always hyping only the superstars. 

He also did a few hilarious ads for a PhonePe campaign with the megastars Aamir Khan and Alia Bhatt about five years back, again as a cop. In fact, I loved those ads even more than the cameos Ashish played in quite a few Bollywood hits with Ajay Devgn Akshay Kumar, Rani Mukherjee, Ranveer Singh and more. I used to remember those ads often, and yet not the name of the face I so loved. This increases my pain for the sudden void at this moment. We mourn his demise and pray to God to rest his soul in eternal bliss. We share the grief with his family, friends and kin. Om Shanti! 

India Vs Pakistan: Enemy Vs Patriotism Vs Cricket!

What happened in Pahalgam on 22nd April, 2025 is beyond words that can condemn the terrorist act enough. It rages through your blood stream, it tortures your mind and infuriates you with helpless wrath. India mirrored that rage through Operation Sindoor, striking the terrorists' hubs inside Pakistan. The Government of India mentioned time and again that the Operation was aimed at destroying terror, and that it was not a strike against the country or its people. And the Indian Army did exactly that. 

The problem is that the terrorists there have always been proven to be actively in league with the Pak army and this unholy alliance controls and directs effectively the Government policy and political strategy. An elected government technically represents the people and therefore the people of Pakistan need not necessarily think about India any differently than their government, and this means that the Indian fury cannot get limited only against the terrorists. It encompasses the whole of Pakistan as an enemy state and normal relations are never maintained between enemy countries. Normal relations definitely have to include sports which includes cricket too. 

Therefore, although people to people relations or thoughts may not emit enmity of the highest order, as two neighboring but enemy states India and Pakistan cannot maintain cricket relations either. In fact, it has been India's strategy to stop all bilateral cricket matches since 2008 after the horrific Mumbai terror attack. The situation becomes complex in regard to international tournaments where there is no choice to choose your rivals--either you play per the schedule or don't participate at all. As a major cricketing nation of the world India cannot possibly stay away from the ICC tournaments: first, the competitive international ranking and position issues; the ardent fans of both the countries who constantly rue the fact that there haven't been many matches between the celebrated archrivals; and last but the most crucial is the big money involved in these sought-after encounters that the two cricket boards and the ICC too cannot afford to miss out on.

A solution to the issue was found through the concept of neutral venues where the two rivals can meet and the millions of fans can also enjoy on their TVs/Computers/mobiles and the cricket boards can rake in the dough. However, in the ICC World Cups the host nations, whoever that may be, must have all the teams playing there; and in fact, Pakistan came to India in 2023 and played all their matches including against India while India never went to Pakistan since 2008 which is due more to the security concerns there than the enmity between the two countries. Thanks to the same concerns the ICC had to shift Ind-Pak matches in the Champions Trophy-2025 to neutral venues even as the host nation Pakistan fretted and fumed. Our point here is that there'd always been a way out to hold the encounters between the archrivals. 

The Pahalgam carnage changed all that. Fury gave rise to a sense of poignant and almost a jingoistic patriotism that shows zero tolerance to any sort of relations with Pakistan including cricket, seemingly riding over their own cricket fandom. The patriotism got reflected in a cricket league recently where the Indian cricketers refused to play with the Pak players. 

And yet, the cash-powered Indian cricket board, BCCI, decided to go ahead with the India-Pakistan matches in the upcoming Asia Cup-2025 with the host nation India judiciously selecting UAE for the tournament. Accordingly, the media has taken up their usual practice of hyping up the matches with spicy promos and all that. In recent years we often came across ads/headlines describing Ind-Pak matches as 'War' or even cricket 'World War'. But at this delicate juncture the Indian fans are not at all reacting to this kindly or with spirit.

Opposition against the archrivals' matches has been rising to a crescendo among the public in India: the BCCI is being condemned and shamed; divisions being created across cricketers & veterans; and the Indian fans threatening to boycott the whole tournament. 

It is often felt that politics and sports should never be mixed up. However, as we argued earlier, the feelings in India are far from being any part of their country's politics. It's the hurt and the patriotic fervor that's been driving them to vehemently shun what they like most under tolerably normal circumstances. So, we feel the sentiments of the people should be respected, and the BCCI must act accordingly, looking away from the 'big-money' angle for once or the Indian Government must come into the act forcing the autonomous board to comply. We also hope Pakistan sees sense in moving away from terror permanently, thus paving the way for normal relations in the near future. 

And in case, the Asia Cup 2025 does unfold as scheduled, it'd be immensely interesting to observe if the patriotic fans do finally manage to go ahead with their boycott threat or fall prey to the high-voltage 'war' of cricket. As if the Trump Tariff madness were not enough!