The Horrors at the Guwahati LGBI Airport!

Aberrations do occur, in any field of activity or operation or management, the airport operations mid-air or at ground level being no exceptions. But unfortunately, such aberrations seem to be the rule at the Guwahati LGBI Airport, even after a complete revamp of the busiest airport of North East India that was done by one of the top-rated industrialists of the    country. As fairly regular passengers over the years in the domestic air routes to Guwahati we’d experienced or had witnessed such aberrations, the horrors, regularly too at this airport, occurring mostly at the Security zone. No doubt, security is the topmost priority in our insurgency-infested country; but there are justifiable ways of doing it and not going berserk and nearly attacking/harassing/shaming normal passengers. The security forces should possess some level of intelligence to be able to detect suspicious passengers instead of intimidating every Tom, Dick and Harry. There have been some news reports about such horrors happening to legitimately normal passengers having full records at the hands of the governments; but many stories never come out as most people prefer not to speak about their shame in public. Such horrors remind us of the ‘security tortures’ in the US airports following the 9/11 terrorist strikes, although our country hasn’t been experiencing terror activities in recent years. So, is this because of the hate-laden country where anyone of any background at any public arena could suddenly burst out with bizarre acts of violence?

The Security zone of the airport looks just fine with a full-women team managing and screening women passengers. But unfortunately, despite being of the same ilk as their passengers they fail abysmally to understand the kind of the basic necessities they all carry while traveling—like the minimal cosmetics, mobiles and accessories, vanity bags and purses and so on which are items permitted by the airlines. The all-women young team doesn’t seem to understand, anyway. We came to know the story of an elderly woman who was subjected to mental and physical torture in the name of ‘Security’.

First, she was nearly stripped inside the ‘examination’ cabin as one of the bright Security ladies ran her hands all over her body. At the lower belly of the 60+ woman she felt a lump which could’ve have been any harmless fat accumulation or a harmless hernia or rather tragically some malignant tumor that the woman herself was not aware. However, the smart young girl in dazzling uniform thought the lump could conceal some metallic device or even a bomb! Her loyalty to the highest possible standards of safety made her nearly strip the woman. She relented only when the woman burst into tears as her feeble protests had no impact on the ‘examiner’ and she, fortunately, didn’t turn into an ‘executioner’ conducting a possible surgery on the spot.  

Second, after being let out of the torture chamber the elderly woman discovered that her vanity bag was kept aside as obviously found suspicious by the diligent members of the team. As she approached another bright member of the team picked up the bag and turned it upside down pouring all the apparently mundane items on the desk. As the elderly woman stood aghast one more team-lady joined the other in rummaging through the items: they found the innocuous pin that is used to push out the simcard-tray of the mobile very suspicious, perhaps thinking that the pin could trigger some bomb somewhere; they took extraordinary interest in the cosmetic items; they then discovered a normal nail-cutter and threw it unceremoniously into their own dustbin; they also found a tiny purse containing notes and coins and dexterously counted out all of it, for reasons they only knew; they also found another tiny plastic cover having credit/debit cards and checked each one meticulously; and they objected to everything they found.

They demanded the elderly woman show her ID cards to which the exasperated woman strongly objected. Those cards were already checked and why at all she should show those here, she asked. What was her crime, she wanted to know. By then the elderly woman’s husband, on the wrong side of sixty, distraught by the unusual delay joined her and warned her that they could miss the boarding. As he began to understand the goings-on he started shouting in desperation asking were there instructions to harass passengers selectively and if they thought that all ID cards could be easily forged. One of the ‘examiners’ then proceeded to her table and started jotting down notes as if she made her observations to be forwarded to her high command. And finally, they allowed the elderly lady to proceed. One of them even offered to give back the nail-cutter which the woman refused stoutly asking them to use it. The woman needed another ten minutes to put all the scattered items back into her bag.

And that was not the end. Air India made it still worse for the senior citizen duo. The couple hurried to the boarding counter and found a long queue.  The display showed that the flight was on time. So, they joined the queue and waited and waited and waited. More than half an hour elapsed with the Airline still not announcing a delay, sticking to the same scheduled time and expected time of departure. Already tired from their previous torture the elderly couple’s knees began aching. There were only limited chairs available most of which were occupied by young guys who looked very energetic, but seemingly in extreme need of rest and care themselves. It was a very hot day and the central AC was either not functioning or kept at very low levels. Perhaps one more noble initiative for the objective of conservation of energy! However, it only added to the sorry plight of the hapless couple. The old couple still couldn’t afford to leave the queue in search of some vacant chairs, for the Airline already sounded the warning that boarding counter would close 25 minutes before departure.

Finally, the display sign claimed ‘Boarding Gate Open’. Even after that, the gate remained closed for another ten minutes with the smart executives hopping in and out of the boarding counter as if they were the busiest souls in the world. It turned out to be a delay of nearly an hour, but still not announced or acknowledged or apologized for. The couple only got a text message from the Airline regretting a change of the boarding gate when there was none.

We don’t know how many more stories of such horrors are waiting to be told. In the name of what that we’re made to suffer like this? Security and safety of the nation? Well, first learn treating the rightful citizens as rightful citizens and then talk of their safety. More importantly, learn respecting the senior citizens most of whom are definitely not terrorists. All of the good citizens deserve better than this.

The Silence of the Lions!

 

There should absolutely be no doubt that our intention here is not to discuss or re-review the all-time epic movie ‘The Silence of the Lambs’ (1991). However, we still hope to derive some brownie points from the movie title about our proposed speculation on the phenomena of the silences of any kind—wholly related to the animal world. Now, this ‘silence’ of the ‘lambs’ is very clear in its obvious manifestation of a paralyzing terrifyingly petrifying fear of the profoundest kind, because the lambs are basically defenseless animals having no effective systems to ward off the free-flowing predators. They have no other option but to remain silent which is not so often of the discreet or non-discreet variety, because, again, they have no other practical choice. Unless, of course, should some marauding defenders appear in great numbers to fight for the rights of the lambs.  

As our fully intended title suggests, it’s about the silence of any other species of animals except for those similar to the lambs, that is to say, differentiating the herbivorous from the predatory carnivorous ones. While it’s very natural, as we’ve already discussed, for the herbivores to maintain a dazed silence very often in their daily existence it’s intriguing as to why the carnivores should consider observing silence at all. And that too, of the mighty lions—the uncrowned king of the animals. Since we’d already committed ourselves to having our speculation on this there’s no escape route immediately available for us.

So then, let’s consider as to why the mighty lions could suddenly fall silent, if ever at all. Some basic reasons do come to our speculative mind or should we say intellect: that the species of the lions might have perceived some weird notion of losing their majority in the jungles; that they’ve become increasingly aware of the tremendous growth and development of an unknown species; that, more or less as a consequence of the previous two, their hard-earned title as ‘The King of the Animals’ has been coming under a palpable threat; and that, despite their constant vigil, the canny species of the jackals, the wolves and also the somewhat nonchalant hyenas have been able to accommodate themselves with more and more meat bones and thus looking ominously empowered to corner them.

But we can easily give a counter to each of the possible reasons: even if they lose majority which is as impossible as a day collapsing into a night at noontime they’d still be able to command the animal world thanks to their time-tested might. Yes of course, new species do come up while old species wane; however, the mighty lions have not, of late, shown any decline in their claw-punch power and as their illustrious existential history amply demonstrates they’re immensely capable of getting any perceptible or real threat nipped in the bud. Combined with these two strengths the title threat can be easily overlooked. And, of course, the lions should hardly be bothered about what the lesser ones do all the time; at best, the mischievous jackals or wolves or hyenas would only to able to give a bad name to the jungle kingdom, maybe one more time.

How is it even possible to imagine the lions would growl no more? The reverberating rich baritone, the majestic and the supremely beautiful arrogant growls that constantly mystify the jungle and that echo through the days and nights, unceasingly! About to go into oblivion? No, absolutely not! Our speculation is baseless and is utterly bereft of any semblance of a reason! And just for the record: the prowling predators of any kind or species do always observe the customary moments of a strategic silence before they launch themselves overpoweringly on their prey!

The Datas of Petty Things!

Don’t confuse the ‘data’ in its statistical implications, here it means ‘giver’ (as per some Indian languages) or rather a ‘service provider’—the latter being the most suitable one for our purpose. Because this story refers to a DTH service provider; a service provider that is believed to have legendary origins as far as its services in a range of arenas is concerned. And this story is as told to me by a friend, and I’ve still kept it in first person, meaning him, the narrator.

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One fine morning as I switched on my modest television set I got setup for an unpleasant surprise, literally out of the blue! The message from the service provider, the Dataslay, got fixated at the baseline of the screen, telling me that my monthly charges of such and such amount are due in four days. Why! I paid an amount much higher than the monthly charges less than a month back, and as per the text message, sent by the service provider to my mobile phone immediately after the payment, my due date was still about twenty days away.

 

I thought it was a mistake which is likely to be rectified in the next two or three days, definitely before the incorrect due date. This thought was in respect of the legendary DATAs who, I persisted, couldn’t possibly cheat an insignificant but regularly-paying customer over an utterly insignificant amount of about 200 rupees. But I was dreadfully wrong.

 

The baseline notification refused to budge, and on the day before the recharge date to prevent deactivation I had to ring up the Dataslay Helpline. I told the lady executive my peculiar problem. To my horror, she didn’t know anything, in all her articulated innocence! I couldn’t believe this: she must be having my account right before her on the computer screen with all the details and the billing statements for months or even years stored there! I repeated my issue telling her to explain how on earth my monthly charges could suddenly increase by about 200 bucks without any new subscribed channels or packages or anything from my side in the last few months. But she persisted with her innocence.

 

She said they were very sorry for the inconvenience thus caused and would do everything possible so that my account doesn’t get deactivated. She kept on asking me what was the package or the extra channels I subscribed to which I told her to check on my account right before her. But she preferred to ignore it. And then she not only did offer an immediate solution but implemented it in an instant without giving me any time to consider it: that my account is re-subscribed with the economical basic package; that my monthly charges become less than the earlier regular amount as, I understood later, all of my additionally subscribed channels have disappeared; and that my new recharge date is in the coming two days.

 

I got as brutally surprised as I was horrified to watch the new notifications on my TV screen. The same evening I sent them an email mentioning all the details and even copy-pasting their previous text message after the payment I made last. The reply mail informed me that I’d be contacted within the next twenty-four hours. At around noontime next day, one male executive contacted me, again asking for the details. Dear me! What details they want now! I just told him that I needed an explanation as to how my monthly charges inexplicably    increased by 200 rupees. At last showing some concern he asked for a few minutes, assuring me that he’d get back soon.

 

However, hours later a lady executive called me, again asking me for the details. As I began by saying she should be the best placed to know she cut the line. In the following three hours there were two miscalls—I noticed that the calls were of extreme short duration so that, perhaps, I didn’t have the time to answer. Exasperated now, I embarked upon a frantic internet search for the top managers of Dataslay and found one top manager whose email address was available. I sent a mail detailing everything about the issue, including the response received so far.

 

Yet nothing happened. Except for me finding another two miscalls the next day, again of extreme short duration. In the evening I found another email asking me to give them an alternative mobile number as if they were so very pained and pissed at not being able to contact me. I decided to ignore that, somewhat resigned to fate now.

 

In the meantime the screen baseline kept on warning me about the impending deactivation if I failed to recharge. I decided to ignore, again. And the DTH connection was indeed deactivated the next day. Holy shit! I couldn’t believe that such a trade giant could be so concerned about earning or losing a meagre 200 bucks. I also had no information that the big giant is in any sort of a decapitating financial crisis. Okay, I decided, let them have my 200 bucks and get the richest among all giants existing. But, of course, I do retain my power of depriving them of one customer, permanently. And I do have my principles too, irrespective of the money involved. Yes, I am not going to recharge and will let the account die an unnatural death while looking for a new service provider of which there is no dearth. Well, I don’t mind for my loss. God has given me enough power still to help the desperately needy or the greedy with those small amounts, for a limited period, of course.

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My friend ends the story there. What do you think of it? Personally speaking, I found it utterly unbelievable, considering such desperation from one of the top giants nearly implausible. What about the poor then who struggle for less than 200 bucks for a daily existence?